FAQ
Dietary
What is gluten, and why is it bad?
Gluten is a protein found in certain grains that can be hard to digest. The wheat grain used in most bread contains gluten. It has been highly genetically modified, making it even harder to digest. If you suffer from coeliac disease, eating gluten can trigger a reaction.
How do you ensure your creations are gluten-free and safe for people with Coeliac disease?
We use ingredients that are naturally gluten-free or tested and labelled as gluten-free. As a result, we make most of our sauces from scratch, including pesto, Gochujang (Korean chilli paste) and ketchup. We also batch test our ingredients with a Nima sensor which is a portable gluten detecting device.
What must I do if I have food allergies/intolerance?
Always highlight food allergies and/or intolerances with every order placed online or at TIANN'S. Potential allergens are usually indicated in our product details. By communicating your food preferences, allergies or intolerances, our chefs can double-check them before serving you. As many details as possible are appreciated, for example, “I am allergic to shellfish and seaweed, please avoid”. This will help us make sure that your tummy is happy while enjoying our treats.
Is there cross-contamination in the kitchen?
While our kitchen is gluten and peanut-free, some of our ingredients may have been processed in facilities where peanuts are also processed. We batch test for gluten and wash before use, but trace elements may go unnoticed in some cases. If you have severe allergies, we recommend that you do not eat at TIANN'S. There will be instances of cross-contamination, especially with nuts. If you do decide to dine with us, we would recommend talking to the chef first.
If I am allergic to peanuts, can I eat at TIANN'S?
We generally do not use peanuts in our kitchen due to their potential carcinogenic nature. However, many tree nuts, almonds, cashew nuts, macadamias, pistachio and walnuts, are used. Some of these tree nuts may share processing facilities with peanuts. As such, we recommend against eating at TIANN'S if you have severe allergic reactions.
What does being sugar conscious mean?
We make everything with less sugar, fewer carbohydrates, no high fructose corn syrup and no artificial flavours. We use organic natural sweeteners like dates, bananas, organic maple syrup and organic honey. Maple syrup and honey taste almost twice as sweet as sugar. This allows us to sweeten our creations with less impact on your blood sugar levels. Imagine eating half the amount of sugar you usually would while still enjoying the same great taste.
Is TIANN'S Halal-Certified?
No, TIANN'S is not halal-certified, and we have items that contain alcohol and/or pork. We also have many creations that do not contain alcohol and/or pork, so please share your dietary requirements when ordering.
Orders
How do I make a reservation?
Please make your reservation with us via our website (refer to "Make a Reservation" tab) or WhatsApp us at +65 8876 1128. Please take note that we are closed on Mondays and for weekends, we have limited slots for reservation.
Can I change the date of my order?
To change the date of your order, please give us at least 72 hours' notice. Please note, we are not available on Mondays.
Do you offer exchanges or refunds?
Because of the nature of our products, we are unable to offer refunds or exchanges. We are happy to answer any questions before you purchase, and you’re more than welcome to come in and have a browse of all of our delicious creations.
How long should I order my cake in advance?
We recommend ordering at least two weeks in advance. Our products can be very popular, especially at peak periods such as Christmas and Lunar New Year. Please allow extra time for custom creations.
What are your delivery rates and timeframes?
We offer island-wide delivery with no minimum spending at $16.80.
Please note that Festive period delivery pricing may vary. Deliveries are made within an one-hour time slot instead of an exact time, as we work with third-party delivery partners and cannot guarantee precise timing. To ensure we have enough time to prepare your order, especially those with dietary requirements or allergies - we recommend placing your order at least 2 hours in advance. Our earliest delivery time slot is 8:30am to 9:30am for food only orders, with the last delivery made between 3:30pm to 4:30pm.
How do I make a preorder?
You may order via our website (refer to "Order Online" tab) up to six weeks in advance. Depending on the product, it may require longer or shorter preparation times. Please take note of the lead time requirement for urgent orders. You may Call or WhatsApp us at +65 8876 1128 if you have any questions.
Misc
What is the shelf life of the following items?
For bread:
Best consumed within three days
Must be kept refrigerated.
Best consumed within one month if kept frozen.
Storage tip: Keep sliced bread in an air-tight container to prevent absorbing the freezer smell. Reheat frozen bread directly, defrosting is not required.
For tea cakes/brownies:
Best consumed within two days of purchase
Refrigerate overnight
For celebratory cakes:
Best consumed on the day of purchase
Must be kept refrigerated
For biscuits:
Best consumed within two weeks.
Best kept in a cool and dry place
For housemade jams:
Best consumed within two weeks.
Must be kept refrigerated/chilled
Are you pet-friendly, and are your cakes and treats suitable for dogs?
We used to welcome pets, but after our renovation we no longer have an outdoor seating area. Because of that, we’re sadly not able to host furry friends anymore.